Angelika Klosinska

Angelika is an exceptional therapist. While undoubtedly knowledgeable and experienced, what sets her apart is her balance of warmth and strength. She instinctively knows when to be gentle, when...

Angelika is an exceptional therapist. While undoubtedly knowledgeable and experienced, what sets her apart is her balance of warmth and strength. She instinctively knows when to be gentle, when to challenge in a way that builds confidence, when to introduce well-timed humour (which I personally value), and when to sit calmly with something more serious. Every session feels considered and tailored, never formulaic. I initially sought support for stress and anxiety, and I leave each appointment not only feeling heard but equipped with practical tools, techniques and fresh perspectives that I can actively apply in daily life. The shift in how I approach situations and pressure has been genuinely transformative. If you are looking for a therapist who is deeply invested in your growth and progress, I highly recommend Angelika.

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I initially emailed her asking if I could change the time or date of an upcoming appointment. She ignored that email for two full days. I then sent a second email asking to cancel the appointment,...

I initially emailed her asking if I could change the time or date of an upcoming appointment. She ignored that email for two full days. I then sent a second email asking to cancel the appointment, and again received no response. Since I wasn’t getting any reply, I went onto the Harley Therapy platform and cancelled the appointment myself. Only after I cancelled it did she respond to my emails. She then refused to issue a refund, citing a policy that had never been mentioned in any of our previous appointments. At no point before this had she informed me about her specific working hours or her refund/cancellation policy. Additionally, prior to this incident, I had emailed her asking if I could book an earlier appointment. She told me there was no availability in her schedule. However, on the platform, I could clearly see that there were multiple open time slots available.

Angelika Klosinska commented

Hello,

Thank you for taking the time to leave feedback. I’m sorry that this situation felt frustrating.

As outlined in my terms and conditions and confirmed when booking sessions through the platform, sessions can be cancelled or rearranged with at least 48 hours’ notice. In this case, the cancellation was made through the Harley Therapy platform after this timeframe, and therefore the system processed it as a late cancellation in line with the agreed policy, meaning a refund could not be issued.

Before the session we did explore the possibility of rearranging, however we were unable to find an alternative time that worked. I responded to all messages as promptly as possible, within a few hours of receiving them, and followed the platform procedures once the cancellation request was submitted through the system.

I understand that cancellation policies can sometimes feel difficult; however session times are reserved specifically for each client and it is often not possible to fill a slot at short notice.

I aim to work respectfully, transparently and collaboratively with all clients, and I wish you all the best moving forward.

Angelika

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I had a very good initial consultation with Angelika where she was willing to listen to everything I had to say and provide guidance based off that. Had an initial appointment for the time being...

I had a very good initial consultation with Angelika where she was willing to listen to everything I had to say and provide guidance based off that. Had an initial appointment for the time being and may return in the new year

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I have been going to Angelika for some time now and its completely changed my life. Therapy is the best thing i have ever done. I was so nervous/anxious to try something new for my mental health to...

I have been going to Angelika for some time now and its completely changed my life. Therapy is the best thing i have ever done. I was so nervous/anxious to try something new for my mental health to improve and it was the best decision and especially because it was with Angelika, she listens, helps and makes you feel so comfortable. Could not recommend you enough !

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