Mark Brown

I had a lovely experience with Mark, he has such a good calming presence and he gives you the space to explore and asks the questions to really look deeper. He showed me coaching tools and models...

I had a lovely experience with Mark, he has such a good calming presence and he gives you the space to explore and asks the questions to really look deeper. He showed me coaching tools and models that really helped me see things in a different way. I will absolutely continue with him. I came to him when I felt very low and lost and I have to say he really helped me clear things, I made difficult actions that lead to me finding my way. The work I did with him, plus the work I did between sessions lead to more clarity, more balanced nervous system, more joy and excitement for the upcoming projects! I absolutely recommend working with Mark!

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I've seen Mark for over a year, and he's hands down the best therapist I've seen. My issues include burnout/chronic stress, anxiety, depression and ADHD. I've been in therapy on-and-off for many...

I've seen Mark for over a year, and he's hands down the best therapist I've seen. My issues include burnout/chronic stress, anxiety, depression and ADHD. I've been in therapy on-and-off for many years, and various medications. Moreover, I've got a psychology degree myself and have a deep understanding of my own problems. CBT is not effective for me, and I was clear on what type of therapy that I responded best to, and Mark took on the style of councelling that I felt have helped me extremely well. He's been extremely compassionate, empathic, warm and easy to speak to - yet, also gently challenging me and prompting me, as well as giving very valuable insights into my issues. I'm certainly a much happier and more stable person, with his help, and I really look forward to returning as a client once I have the means to do so. He's been accomodating of rebookings and unlike basically any therapist I've seen previously, I was always looking Forward to our sessions, as opposed to dreading them. Truly a gem of a councellor and human being - 10/10.

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After working with Mark for over two and a half years, I booked an appointment to catch up again. After the appointments was scheduled, I sadly had my drink spiked and was really upset and really...

After working with Mark for over two and a half years, I booked an appointment to catch up again. After the appointments was scheduled, I sadly had my drink spiked and was really upset and really needed the counselling session. I had an emergency doctors appointment booked but had no idea when the doctor would be calling. As a result, with 14 minutes left of my session, the doctor called wish Mark knew might happen. When I came back onto the call, it was nearly the end of the session. Mark asked if I wanted to book another session to finish talking about it. I understand Mark has other clients but as a client that has always sang Mark’s praises and I’m not made of money and I’ve just gone through a really traumatic incident, I felt that he could’ve made a bit more time for me rather than making me feel like I’m just giving him money. Sadly I won’t be returning. I left my session in tears as a result.

Mark Brown commented

Thank you for sharing your experience. I'm deeply sorry to hear about the distressing incident and that you felt unsupported during our last session. I genuinely value the two years we worked together, and it saddens me to learn that you left in tears and felt so dissatisfied that you amended your previous 5-star review. I delayed my response to this review as I hoped to contact you directly to rectify the situation and ensure you felt heard and satisfied with my service.

I strive to provide the best support and care to all my clients. The timing of your return to the call was unfortunate, as you rejoined exactly when we were due to finish and I

had waited patiently for 15 minutes while you were with the doctor. Unfortunately, I couldn't extend our session as another client was waiting and extending your session would cut into their time. I apologise if it seemed I wasn't prioritising your needs, and I understand how it could be perceived that way.

Your feedback is important to me, and I am committed to learning from this to better support my clients. Your well-being is my top priority.

Best wishes for your future,
Mark

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Working with Mark has been truly transformative. His humanistic approach allows him to cater to people from all walks of life in a way that ‘more traditional’ approaches tend to struggle. This,...

Working with Mark has been truly transformative. His humanistic approach allows him to cater to people from all walks of life in a way that ‘more traditional’ approaches tend to struggle. This, paired with his personality and approachability allow him to really guide you through the healing process, whatever that may look like for you, with insightful thoughts, clear actions and goal setting, and some tough questions to self reflect on. My journey with Mark has been enjoyable, insightful, and fulfilling and has really allowed me to grow as a person. Could not recommend enough. Thank you, Mark.

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